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7 Reasons Your Organization Needs Managed IT Support

When you reflect on your organization, do any of these 7 Reasons Your Organization Needs Managed IT Support scenarios fit?

  1. There are frequent network attacks and security disruptions – or, there could be

  2. There is a lack of expertise and resources to tackle IT projects

  3. IT seems messy and disorganized; IT tasks aren’t prioritized

  4. There is no method to recover your business data in a disaster

  5. The IT network is faulty or cumbersome

  6. You need to expand resources, but lack the know-how to effectively invest in infrastructure

  7. You’re struggling to effectively respond to customers

If you answered yes to one (or more) of these business problems, you need solutions. But because solutions to these problems are unique for every business, here are some ways you can increase your understanding of your business needs in the context of IT – a key part of the decision-making process. 

Here are the 7 Reasons Your Organization Needs Managed IT Support Services:

1. There are frequent network attacks and security disruptions – or, there could be. A business vulnerable to cyber attacks is always on the brink of revenue loss and reputation damage. Understanding security methods – including network monitoring, firewalls, anti-virus, and more –  are a must for your business, regardless of size. Here are a few examples of how many businesses implement a cybersecurity plan:

  1. Firewalls. This barrier of protection between your own network and others is based on your company’s unique needs. Some companies handle their own firewall for their network – but in many cases will hire a provider for additional firewall options.

  2. Anti-virus services. This common IT service usually comes in the form of software and monitoring to protect against the ever-evolving threat malware presents.

  3. Monitoring Services. This is about keeping apprised of servers, traffic, communication, security, and anything else your business requires. This service is often outsourced by small and mid-sized companies that lack the resources of larger organizations.

2. There is a lack of expertise and resources to tackle IT projects. This common problem has the power to stymie your business. Many companies reach out for expertise, bringing on service provider assistance to lead – or to aid – in the completion of projects, or any of the tasks required for successful IT. A few examples of these services include testing, business solutions, migration, application development, and application maintenance. Some businesses that don’t have on-site staff will find a service provider for short-term projects; some may extend the relationship into additional services.

3. IT seems messy and disorganized; IT tasks aren’t prioritized.  Businesses that prioritize and organize IT reap benefits that range from employee efficiencies to access to data that drives decisions. This is often achieved by leveraging the cloud, a versatile platform to support many virtual services, including operating systems and programs – and backups. Backups allow a clear and concise method for companies to store important data on external cloud servers, which alleviates the impact of hardware failure or other problems. Cloud backup is often handled by a service provider.

4. There is no method to recover your business data in a disaster. Disaster recovery is about preserving and accessing your organization’s information in the event of the unexpected: natural disaster, cyber attack, massive hardware failure, and more. The cloud may be part of this recovery plan, as may an external data center. A disaster recovery plan should be customized for your unique organizational needs, and include the specific steps to bringing your business back online.

5. The company network is faulty and cumbersome. Even for a small business, a company’s IT network must yield effective and efficient operations. This involves the layout and building of network infrastructure, the setup and maintenance of devices, security, optimization, and more. Often a business that lacks the appropriate expertise reaches out to a service provider to successfully implement and manage a company network. 

6. You need to expand resources, but lack the know-how to effectively invest in infrastructure. The balance of investing in IT in ways that maximize profit can be difficult to navigate. Add on your business’s need for quality customer service, cutting edge technology and security – it’s a lot to manage. A business going through growth – whether to increase or modernize – often seeks service provider support on IT options.

7. You’re struggling to effectively respond to customers. This problem – which, left unresolved, can have dire consequences – requires customized solutions. Some businesses seeking IT solutions have modernized Communication Management plans. Universal communication solution platforms are software incorporating all types of messaging, from chat, email, voice, video call, and even email. Modern VoIP (Voice Over Internet Protocol), SaaS (Software as a Service) including Office 365/Email are all possible parts of communication management. A service provider is crucial to help you mitigate customer service problems using IT solutions. 

A few other considerations… Woven into the solution for every IT problem is recurrence prevention. Here are a few examples of how many businesses move beyond a business problem.  

  1. Remote Support. Service provider experts can be available to offer support services for IT assistance, software repair, or other needs.

  2. Data Analytics. Analyzing data and producing usable reports are methods to build IT – and business – success.

Now that you have a better understanding of the various IT services available for specific business problems, are they right for you?  There’s no perfect answer, but Moruga welcomes your questions. Reach out for a consultation today.

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